Since the products sold in our online store are special products with delicate workmanship, made of precious materials and metals; It is not guaranteed for situations such as breakage, rupture and burning.
Products should be handled with care during use, not shaken, not applied to pressure, or tested by burning.
Damages and losses that may occur during the shipping phase of the products are guaranteed by the cargo company. When your cargo is delivered to you, you should open and check your package in front of the cargo officer. If there is any damage in the cargo, it must be sent back by keeping a report with the cargo officer.
Products are under Usta İşi Tesbihcilik Warranty in case of defects and workmanship errors that are not noticed during the preparation and inspection phase. Before returns or exchanges, you must inform our customer service representatives and send the products to us by cargo. The defective product will be replaced and sent to you on a priority basis, depending on stock and supply status.